Frequently Asked Questions (FAQ)

Q: What is Bravik?
Answer: Bravik is an online store dedicated to offering stylish and practical kids accessories, including bags, swimming glasses, hats, and other everyday essentials. We focus on providing customers with a simple, convenient, and reliable shopping experience.

Q: Where do you ship orders?
Answer: Bravik currently ships orders only within the United States. At this time, we do not offer international shipping.

Q: Do you offer international shipping?
Answer: No, Bravik does not provide international shipping. All orders are shipped within the United States only.

Q: How long does order processing take?
Answer: Our standard processing time is 2–4 business days after successful payment confirmation. During this time, we verify order details, confirm payment authorization, prepare your items, and arrange shipment.

Q: What are your business hours?
Answer: Our business hours are:

Monday – Friday
9:00 AM – 5:00 PM (GMT-5)

Q: What is your order cut-off time?
Answer: Orders placed before 5:00 PM (GMT-5) on business days will begin processing according to our standard fulfillment schedule.

Q: How long does shipping and delivery take?
Answer: Once your order has been processed and shipped, delivery typically takes 5–7 business days, depending on your location and shipping carrier.

Q: What is the estimated total delivery timeframe?
Answer: The estimated total delivery timeframe is 7–11 business days.

This includes:

  • Processing Time: 2–4 Business Days
  • Transit Time: 5–7 Business Days

Q: How much does shipping cost?
Answer: Bravik charges a standard flat-rate shipping fee of USD $35.00 per order for shipments within the United States.

Q: How can I track my order?
Answer: Once your order has shipped, you will receive a shipping confirmation email containing tracking details when available. Tracking information may take approximately 24–48 hours to update.

Q: What should I do if my tracking information is not updating?
Answer: Please allow 24–48 hours after shipment for tracking updates. If your order is significantly delayed, please contact our support team at contact@bravik.store.

Q: What payment methods do you accept?
Answer: We accept secure payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: What currency are your prices listed in?
Answer: All prices displayed on Bravik are listed in United States Dollars (USD).

Q: Is my payment information secure?
Answer: Yes, all payments are processed through secure and encrypted payment gateways. Bravik does not store your credit or debit card details.

Q: What happens if my payment is declined?
Answer: If your payment is declined, please verify your payment details or contact your bank or payment provider. Orders are processed only after successful payment authorization.

Q: What is your return policy?
Answer: Customers may request a return within 30 days from the delivery date if the item meets our return requirements. The item must be unused, unworn, and in its original condition, with all original packaging, tags, and accessories included.

Q: What items qualify for a return?
Answer: Items must be unused, unworn, in their original condition, and include all original packaging, tags, and accessories. The item must not show signs of use, damage, or alteration.

Q: How do I request a return?
Answer: To request a return, please contact our support team at contact@bravik.store.

Please include:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos of the item (if applicable)

Our support team will review your request and provide further instructions if your return is eligible.

Q: Do you charge restocking fees?
Answer: No, Bravik does not charge any restocking fees for approved returns.

Q: Do you offer product exchanges?
Answer: At this time, Bravik does not offer direct product exchanges. If you need a different item, please return the original product if eligible and place a new order separately.

Q: When will I receive my refund?
Answer: Approved refunds are issued to the original payment method. Please allow up to 14 business days for the refund to appear after processing. The actual time may vary depending on your bank, credit card provider, or payment service provider.

Q: What should I do if I receive a damaged, defective, or incorrect item?
Answer: Please contact us within 24 hours of delivery with your order number, a description of the issue, and clear photos showing the problem. Our team will review the information and work with you to provide an appropriate solution.

Q: What items are not eligible for a return?
Answer: Items are not eligible for return if they are returned after the 30-day return period, have been used, damaged, or altered, are missing original packaging, tags, or accessories, or are final sale or clearance items clearly marked as non-returnable.

Q: Who pays for return shipping?
Answer: For approved returns, customers are responsible for return shipping costs unless the item arrived damaged, is defective, or the wrong product was received. Original shipping charges are not refundable unless required by applicable law.

Q: What products does Bravik offer?
Answer: Bravik offers a collection of kids accessories including:

  • Kids Bags
  • Swimming Glasses
  • Hats
  • Outdoor Accessories
  • Everyday Kids Essentials

Q: Do you offer local pickup or in-person shopping?
Answer: No, Bravik operates exclusively as an online store. We do not offer in-person shopping, warehouse visits, local pickup, or store pickup services.

Q: How can I contact customer support?
Answer: For questions about products, orders, shipping, returns, refunds, or general inquiries, please contact us at contact@bravik.store. Our team will assist you during regular business hours.

Business Information

Business Name: Bravik

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT-5)

Business Email:
contact@bravik.store

Physical Mailing Address:
7 Filbert St, Garden City, New York 11530, United States